Wild Violet Queen Anne Anarkali with Dupatta

Extremely Disappointing Experience | Overpriced Product | Worst Customer Service | Avoid This Brand

I had one of the most frustrating online shopping experiences with New Unique Desi.

I ordered a Wild Violet Queen Anne Anarkali with Dupatta (2XL, Purple) for ₹2,300 through COD. I genuinely liked the designs displayed on their website, which is why I placed the order. I even recommended their products to other people, trusting that the brand would deliver a good product and a decent customer experience.

Unfortunately, both the product and the customer service turned out to be extremely disappointing.

1. COD order, but no dispatch without payment

Despite placing a COD order, my dress was not being dispatched. Their website stated that the order would be shipped only after completing the payment. What is the point of offering Cash on Delivery if the seller is not going to dispatch the order as promised?

I had to contact their WhatsApp support repeatedly, and it took 2–3 days to receive a response. Only after all this unnecessary follow-up was the order dispatched.

2. Extremely poor product fitting and disappointing quality

The dress finally arrived through Delhivery, but the fitting at the back was terrible. The tailoring was extremely poor, and the product did not justify its ₹2,300 price tag.

Honestly, considering the quality and fitting, this dress is not worth more than ₹600–700.

For a heavily expensive product, I expected decent quality and proper tailoring. Instead, I received a dress with a significant fitting issue.

3. Delivery status deliberately or negligently not updated

This is where the experience became even worse.

I physically received the dress 3–4 days ago, but their website is STILL showing the order as “On its way” instead of marking it as delivered.

I have repeatedly contacted their WhatsApp support requesting them to update the delivery status because I need to initiate a return or exchange.

Their return/exchange window is only THREE DAYS.

Despite knowing that I have already received the product and that I need to return it because of the fitting issue, they have still not updated the status.

I am now left wondering whether this delay is simply negligence or a deliberate attempt to prevent customers from initiating returns within the extremely short return window.

4. No accountability, no proper resolution

When I explained the fitting issue, their response was that an exchange would take time and asked whether the dress could be altered.

Why should I spend additional money on alterations for a badly fitted product that I have already paid ₹2,300 for?

I clearly requested a return, but I am still struggling to get a basic delivery status update.

I have spent days following up with their team for something that should have been a straightforward process.

This is not how a customer should be treated.

I liked the designs on their website and trusted the brand enough to recommend it to others. I never expected such a disappointing experience.

My honest recommendation: DO NOT ORDER FROM NEW UNIQUE DESI.

Whether you are ordering directly from their website or considering purchasing their products through another platform, including Myntra if their products are listed there, please think twice.

A brand cannot charge premium prices while delivering poor-quality products, terrible fitting, and such irresponsible customer service.

The designs might look attractive online, but my experience has been nothing short of disappointing.

I will be sharing screenshots of my conversations and this entire experience across social media so that other customers are aware of what they may be getting into.

I expect New Unique Desi to immediately update my order status, initiate my return, and process my full ₹2,300 refund.

Selling a product is one thing. Taking responsibility for the product and the customer experience is what makes a business trustworthy. New Unique Desi has failed miserably at that.

This dress is very beautiful

Best purchase ever delivery was done on time and ghe best purchase i ever made thanks guys keep the good work very grateful for people 🙏

I really liked this outfit it's fabric was really good comfortable and I got the simple design exactly the way I was searching for.
Yes I was disappointed in starting as I ordered it for one particular occasion but that wasn't delivered till that time as well as I wasn't getting revert from your team .
At the end when I wore it on some other occasions I was impressed and yes would love to shop more in future.

good material very l

Amazing fit!!! Beautiful and gorgeous work

Very nice dress. And they give you before time delivery service. The only problem with my dress was the length.. the front length was more than the back. It might be a stitching issue. Rest everything was good about the dress. The colour and fabric was also very good.